Background
– TANESCO http://www.tanesco.co.tz
Tanzania Electric Supply Company (TANESCO) is
focusing on increasing the outreach and service quality of its Energy
products for Tanzanians. Next to its current passion as a leading provider of
electricity is to be more efficient, customer focused utility for Tanzania and
beyond. The Company has the largest electricity generation, transmission and
distribution network in Tanzania. In order to reach its goals, the Company is
investing heavily in its generation, transmission and distribution network, its
business systems and human capital. TANESCO now invites applicants who are
self-motivated, honest, hardworking and committed individuals to fill the
under-mentioned posts.
Specific attributes for the Positions
to be filled:
All Candidates must:
Demonstrate impeccable performance
track record.
Demonstrate highest degree of
integrity.
Possess good communication and
interpersonal skills.
Be self-driven and capable of working
with minimal supervision.
Be capable of delivering excellent
results while working under pressure with tight deadlines.
In Customer Relation application.
Possess knowledge, competency and
professional skills in Customer Relation Management.
Problem solving skills.
1. CUSTOMER
RELATION OFFICERS (8 POST) – JOB REF. 01
Reports To:
Regional Manager
Reporting Office:
Region Class B & C
POSITION OBJECTIVE:
To ensure customer satisfaction by maintaining reliable
and high quality power supply to customers.
PRINCIPAL ACCOUNTABILITIES:
• To provide quality customer service
and ensure needs of the Company are met and efficient care is given to the
Customers, over the telephone or through written correspondence.
• To ensure all technical faults are
reported properly or documented (i.e. Temporary Breakdown) are closed and
follow-up of the open issues and individual Customers are done timely to ensure
minimal complain and effectiveness of our service to clients.
•
To
handle all Customer care issues at the Region and become the Official first
point of contact with a Customer to ensure no issues lay unattended and all
complaints and cases are closed in the minimal time with less interruption to a
Customer.
• From time to time prepare a Customer
service survey feedback /advice from Customers to ensure excellent Customer
care services is given to our clients and their needs are responded to in a
timely manner.
• To interact regularly with the Zonal
or Head Office communication department to ensure important feedback or queries
from Customers are addressed timely efficiently and professionally.
• Continuously educate Customers of the
Customer service charters; their rights and ensure that each individual
Customer at the region is abreast of any changes that TANESCO make to its
services.
• To conduct spot and regular visits to
TANESCO construction sites; and large power users within your region to ensure
Customers’ needs are met and they are treated in a acceptable conduct.
• To supervise and monitor all Customer
care related issues at the Region and indirectly the staff that interacts with
Customers to ensure that their interaction is done professionally and timely.
• To participate in the Regional
Management team and contribute advice to Management on all Customer care issues
at the region to ensure, value and quality service is absorbed from the
Management level.
ACADEMIC QUALIFICATION AND EXPERIENCE:
•
Bachelor
of Commerce – Marketing/Bachelor of Business Administration -
Marketing/Bachelor of Business Administration (BBA)/Bachelor in International
Business/Bachelor of Public Relations
• At least three (3) years’ experience
in related field
Remuneration:
Competitive remuneration package shall
be offered commensurate with skills and experience.
HOW TO APPLY:
If
you are interested in the position, apply by sending a brief application
letter, clearly stating why you should be considered for the position and how
you will add value. With the letter, academic/professional certificates and
concise curriculum vitae should be enclosed, showing briefly your
achievement/accomplishments for you to deserve to be considered for the
position and include two work references.
Please note that phone calls or any
kind of soliciting for this position by applicants or relatives will
automatically lead to disqualification.
Application should reach the
undersigned not later than 14 days after initial appearance of this advert 18th August, 2014).
Senior Manager Human Resources,
TANESCO Ltd. Umeme Park Ubungo,
P. O. Box 9024 Dar es Salaam, Tanzania.
Application close date: 31st August, 2014
NAFASI ZA AJIRA TANESCO - 8/19/2014
Reviewed by Unknown
on
2:42:00 AM
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