CONSULTANCY : Humanitarian Response.info Support


United Nations Office for the Coordination of Humanitarian Affairs
CONSULTANCY VACANCY ANNOUNCEMENT 002/2013 (2 Positions)
Post Title : Humanitarian Response.info Support
Period of Announcement : 23 January - 8 February 2013
Duty Station : Nairobi, Kenya
Contract Type : Individual Contract (IC)
Contract Grade : NOA
Duration : 6 Months & 9 Months respectively (with possible extensions)
-1 July – 31 December 2013(6 months)
-1 April – 31 December 2013 (9 months)
BACKGROUND:- OCHA Information Services Section(ISS) has recently launched the Humanitarian Response.info (HR.info) website and is in the process of rolling the site out to all OCHA locations and new emergencies. The ISS is leveraging an agile development approach which means that the site is continually improving and adding new features as required by our field operations. ISS is also in the process of developing a set of online forms called the “Common Request Format (CRF)”, as part of HR.info, to request information consistently and predictably from OCHA partners including the clusters during humanitarian emergencies. The HR.info Support Consultant will work closely with the Project Manager and the main HR.info Drupal Consultant to directly support OCHA Country/Regional Offices in their implementation of HR.info and to develop and implement new Drupal features as required.
Duties and responsibilities: - The HR.info Support Consultant will undertake the following:
• Undertake direct, virtual liaison with OCHA Country/Regional Offices in order to aid the office their implementation of HR.info sites;
• Provide first-line support to existing and new HR.info deployments;
• Document requirements outlined by OCHA Country/Regional Offices and Partners;
• Implement emergency fix/repairs on HR.info sites when required;
• Develop new Drupal features (see http://drupal.org/project/features), as defined by the Project Manager, to meet the requirements of the HR.info and CRF projects. Work collaboratively with the HumanitarianResponse.info Drupal consultant using Git version control;
• Support other Drupal related projects which are building on the HR.info platform if requested by the Project Manager;
• Provide documentation for end-users and at the technical level to help to maintain the Drupal website;
• Support field testing of new components;
• Support the deployment of new HR.info sites at the beginning of new emergencies.
The HR.info Support Consultant will report to the Project Manager and work collaboratively with ITS (Information Technology Section) and other external partners involved in the project.
Deliverables:
• First-line support is handled (and logged) appropriately while outlining SOPs for common issues;
• Problems and enhancements are quickly identified, clearly articulated, and shared with the appropriate HR.info team member;
• Drafting of and suggestions for training materials are made on a regular basis;
• New Drupal features, as requested by the Project Manager are developed and implemented in accordance with the HR.info environment;
• Clear documentation and training for use and sustainability of new features;
• Recommendations for future enhancements of the system.
QUALIFICATIONS
Education - Advanced University Degree (Master’s degree or equivalent) in Computer Science, Information Systems, Mathematics, Statistics or related field. A first-level University Degree in combination with qualifying experience may be accepted in lieu of the advanced University Degree. Experience – 4 years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems. Proficiency in Drupal 7 development: Javascript, HTML, W3C standards such as XHTML, XML, and MySQL database. Expertise in all aspects of creating Drupal application features, including installation (build Drupal platforms using drush make & build releases using features and il8n server), administration, module development, module configuration, theming, and custom development are all highly preferred. Extensive knowledge of the Drupal architecture is a large asset. Experience in designing and architecting database systems using MySQL required. Language - Fluency in English is required.
COMPETENCIES
Professionalism - Knowledge of systems design, and development, management, implementation and maintenance of complex information systems, conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters, -Ability to improve processes and approaches, -Advanced knowledge of web development and graphic design for the effective communication of information.
Communication - Excellent communication (spoken and written) skills including the ability to convey complex concepts and recommendations to staff at all levels, both orally and in writing, in a clear, concise style that can be readily understood.
Teamwork - Works collaboratively with colleagues to achieve organizational goals; places team agenda before personal agenda; supports and acts in accordance with final group decision.
How to apply:
i) Email the following documents to fis-OCHA@un.org with a copy to vacancies@irinnews.org
  1. Brief cover letter, explaining why you consider yourself qualified and motivated for this particular assignment and how your experience is relevant to this post.
  2. Completed personal history profile form (this form can be downloaded from http://da.unog.ch/p11-english.doc.
    ii) State your full name and the title "HumanitarianResponse.info Support" as the subject in your e-mail of application.
Applications received after the deadline will not be accepted. Applicants will be contacted only if they are under serious consideration.
CONSULTANCY : Humanitarian Response.info Support CONSULTANCY : Humanitarian Response.info Support Reviewed by Unknown on 10:15:00 AM Rating: 5

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