Functional/Technical
- Working knowledge of Trouble Tickets System
- Receive and log calls and giving them a trouble ticket
- Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat)
- Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
- VB .NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules)
- Initial trouble shooting skills for applications /Interfaces /DBs (Oracle)
- Carry out routine Ops activities & checklists
- Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
- Awareness of VAS Services/Application
- Knowledge of GSM,SS7
Behavioral /General
- Team player
- Retain ownership of customer issues until resolved, escalated or accepted by another individual
- Display an enthusiasm and willingness to learn.
- Work together with other with local technical groups in order to resolve customer issues effectively
- Good interpersonal and spoken and written English skills
- Actively participates in team discussions and activities
- Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process
- Should have a Degree /Diploma in Telecommunications or Computer sciences.
Interested candidates should send their Applications and CV’s only to recruit@idp-ea.com not later than Tuesday the 27th of November 2012.
State clearly on the subject of your email - L1 APPLICATION – TANZANIA
NB: Applications with Certificate and other attachments will be disqualified.
NB: Applications with Certificate and other attachments will be disqualified.
IDPEA L1 Application in Tanzania
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