Independent Electoral and Boundaries Commission (IEBC) is inviting young Kenyan graduates & professionals to fill vacancy of Support Administrator.
Job Description
Job Description
- Degree in IT or any other related discipline
- Technical courses that lead to a MCSE or MCSD are an added advantage.
- A minimum of four (4) years of experience within a help desk/customer support position. Experience with systems/network administration and/or hardware and software applications necessary for basic computer operations and network applications.
- Experience with Microsoft Applications
- Certification as a Microsoft Certified Professional (MCP) and Network +, within the last 2-3 years is highly desirable.
- Excellent interpersonal skills with a strong customer focus
Duties
- Provide first-level technical support to end users.
- Take ownership of user problems and be proactive in resolving issues
- Detect and maintain detailed records of all software or network problems
- Manage user account requests
- Identify and resolve IT issues and escalate those that require further attention
- Receive and log user requests using the helpdesk application
- Ensures that received user requests are accurately completed with the date and time of submission.
- Provide users with the current status of work or service requests consistent with the established timelines associated with priority systems.
- Ensure that support personnel close out their work orders properly
- Performs other duties and assignments as required
How to Apply
If you meet the above requirements, please visit IEBC website (www.iiec.or.ke) click-> "Resource Center" click-> "Careers/Job Vacancies" click-> "Jobs" click-> Support Administrator then apply online.
If you meet the above requirements, please visit IEBC website (www.iiec.or.ke) click-> "Resource Center" click-> "Careers/Job Vacancies" click-> "Jobs" click-> Support Administrator then apply online.
Support Administrator Independent Electoral and Boundaries Commission (IEBC)
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