Job Title: | ICT Infrastructure Support Officer |
Office: | World Vision South Sudan |
Department: | Information & Communications Technology |
Location: | Juba |
Reporting Line: | ICT Manager |
Grade Level: |
|
Purpose Of Position: |
To deliver effective and timely ICT technical support to all customers that ensures high user productivity and guarantees customer satisfaction. The candidate will also build end-user ICT skills to ensure optimal and efficient use of all the ICT systems and tools available to World Vision South Sudan, thus supporting ministry objectives and contributing to its effectiveness and efficiency. |
Main Responsibilities: | |
1. | Install, configure, deploy and maintain Personal Productivity Tools such as desk top computers, laptops, printers, business mobile phones, and software based productivity tools such as Lotus Notes email, Office Applications (Word, Excel, and Powerpoint), WebEx among others. This also includes undertaking upgrades of existing systems, in line with the GCIT standards and guidelines. |
2. | Work towards establishment of operational procedures and tools for IT service desk to provide effective and timely technical support to all users at Juba Office that ensures high user productivity and guarantees customer satisfaction. This includes but is not limited to; logging incoming tickets, troubleshooting and resolving users’ problems, keeping track of the users’ problems and queries, undertaking basic repair of hardware and software systems and escalating tickets to Tier 2 support. |
3. | Plan, deploy and maintain a well managed and structured end-user ICT skills building programme that ensures optimal and efficient use of all the ICT systems and tools available to the organization. This involves, but is not limited to, liaising with customers to determine their ICT training requirements and developing and implementing ICT training plans. |
4. | Implement and enforce ICT policies, standards and guidelines, through providing staff with orientation on ICT policies, standard and guidelines, ensuring the appropriate use of ICT equipment and services and enforcing appropriate licensing in compliance with GCIT standards and internal policies. |
5. | Enforcing security standards and hence ensuring the security of the customer’s ICT equipment and data. This will include: ensuring the standard anti-virus application suite is installed on all client computers, is regularly updated and ensuring users are backing up data to shared drives. |
6. | Maintain an updated inventory of all ICT assets and accessories at Juba Office, and hence manage the equipment life cycle including replacements and disposals. As such advise and help users on computer hardware replacement and disposal process, maintain lists of computer hardware and software requiring upgrade or replacement and make analysis and projection of hardware and software replacement before budget preparation and advice ICT Manager appropriately. |
Other Responsibilities: | |
1. | Special assignments as appropriate to the role. |
2. | Attend, participate in, and lead devotional/chapel meetings as scheduled and convened. |
3. | While this job description is intended to be an accurate reflection of the duties involved in this position, World Vision South Sudan reserves the right to add, remove or alter duties when business need dictates. |
Knowledge, Skills And Abilities: | ||
The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training. | ||
Position Requirement | Required or Preferred | |
Education | Bachelors Degree in Computer Science, Information Technology, Electrical and Electronic Engineering or related field. | Required |
| Microsoft Certified Systems Engineer. | Preferred |
| ITIL Certification | Preferred |
Knowledge | Thorough knowledge and high-level skills and experiences of computer hardware and software installation, configuration and maintenance. | Required |
| Strong technical knowledge and skills in Windows XP/7 clients, Lotus Notes client, basic LAN/WAN installation and configuration. | Required |
Experience | 2 years experience in providing ICT technical support and training, preferably within an NGO context and environment. | Required |
Skills & Abilities | Good communication skills and articulate both verbally and in the written word. | Required |
| Good problem solving and analytical skills. | Required |
| Ability to relate technical issues to a largely non-technical audience (business/ministry). | Required |
| Willing and able to travel to Field Offices for work assignments | Required |
| Good customer service skills and experience. | Required |
| A mature and committed Christian. | Required |
Please email inquiries to Suzan_Acire@wvi.org.
Suzan Acire Aya
Human resource Manager
World Vision South Sudan
No comments: