Sr Business Critical Eng

Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically – enabling confidence wherever information is used or stored.
		Department Overview
		Symantec has a high end technical services/support offering called Business Critical Services (BCS). BCS is an organization within Symantec that provides the highest level of technical support and services to the top enterprise customers who purchase a premium contract. BCS is highly visible within the executive team at Symantec due to the program’s high success in customer satisfaction and revenue protection. The successful candidate will be joining an expanding team of highly motivated and experienced Business Critical Engineers (BCE), each dedicated to supporting a Large Enterprise Symantec customer
		Responsibilities
		Symantec Data Loss Prevention (DLP, formally Vontu) solutions lead the market with technology that discovers, monitors and protects confidential data to help organizations ensure public confidence, demonstrate compliance and maintain competitive advantage. Symantec DLP customers include many of the world's largest and most data-driven enterprises and government agencies. The primary responsibilities of this role include: - Provide onsite Symantec DLP technical service and support to a Large Enterprise customer; - Provide guidance, recommendations, best practices, etc. for DLP operations; - Stabilize and optimize DLP system performance, including rules and reports; - Assist with DLP upgrades, installs and configuration; - Liaison with Symantec Support, Engineering, Product Management, and others within Symantec on behalf of the customer; - Provide single point of contact and hands-on escalation and remediation for critical issues; - Respond rapidly to unplanned events, including afterhours for Severity 1 issues; - Proactively communicate relevant technical information and alerts on known issues, hot fixes, new releases, etc; - Provide regular status reports for critical incidents, projects and proactive services; - Communicate professionally and effectively at all organizational levels externally with the customer and internally within Symantec; - Keep the Account Team informed of major issues or new opportunities; - Contribute technical solutions, whitepapers, best practices, etc to the Symantec knowledgebase
		Qualifications
		Good written and verbal communications skills in English; - Minimum of 2 years administering, supporting or consulting on Symantec DLP, Vontu or related data security software products in an enterprise customer environment. - Experience implementing and managing Symantec DLP Endpoint Protect. - Minimum of 6 years practical technical experience with servers, personal computers networking hardware and software, operating system software (Windows, Unix, Linux), and other information technologies such as SQL, IIS, XML, etc. - A Bachelor's degree (B.A./B.S.) from four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience. - Familiarity with remote access tools (WebEx, iLinc, etc.) is a plus. - Certifications such as SCS, MCSE, CCNA, CCNP, CISSP, CISA, GIAC are a definite plus. - Willingness to work out of normal business hours without prior notice (upon customer demand) is required.
		How To Apply
		To be considered for a position, please submit your resume/CV on the Symantec Careers site.(http://www.symantec.com/about/careers/search.jsp) Symantec staffing professionals will review your qualifications against open positions.
		Equal Employment Opportunity
		Symantec Corporation is an Equal Opportunity Employer and welcomes diversity. NOTE: To all recruitment firms: Symantec is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Symantec’s Staffing organization. Symantec is not responsible for any fees related to unsolicited resumes.

Sr Business Critical Eng