Information Officer, Systems Engineering

The World Bank Group is a global financial organization based in downtown Washington, DC with country offices in 120+ countries. The Information Solutions Group (ISG) is the Information Technology division within the World Bank. It provides core IT infrastructure and business application services to the World Bank Group (WBG), including the Washington DC headquarters and the Country Offices. The WB IT strategy is designed to align IT initiatives with the Bank’s business strategy and with the overarching objective of ensuring that end-users have uniform and ease of access to information and systems from either HQ or Country Offices. The management of most of the end-user IT services, business solutions and the underlying technology infrastructure is centralized with ISG.

The Technology and Engineering department (ISGTE), composed of about 250 personnel, is responsible for providing and maintaining the IT infrastructure framework on which business applications and customers are serviced on an efficient and cost-effective manner. The organization strives to provide quality services to meet a variety of business requirements and its performance is regularly assessed by means of industry relevant benchmarks and annual certification/compliance with standards frameworks like SOX, ISO2000, and ISO27001.

The ISGTE scope of activities is composed of a wide range of services including Data Center operations, Global Network, Telecommunications, Video-Conferencing, Desktop and server support for Windows, UNIX, and Linux, Email, Collaboration, Portals, WEB, Financial & HR platform support including SAP and PeopleSoft. The services are tightly integrated and standardized in a way to provide 24x7 availability and transparency to some 13,000 users spread throughout DC headquarters and country offices.
The ISGTE organization is also proud of the quality of its cadre of IT professionals. It has over the years emphasized the hiring of the right set of people equipped with the means to adjust to a culture of excellence and dedicated to promote IT as an enabler of the core missions of the Bank.

As part of ISGTE, the Enterprise Systems Management (ISGSM) group is responsible for maintaining IT operational infrastructure and providing the following services to the organization: Server Systems administration (Windows, Linux, AIX, Solaris, and Virtualization platforms), End-User Computing (engineering of software solutions for user access platforms), Disk Storage and SAN administration, Data Backup and Restore administration, Server Security administration, and operational and infrastructure components of business continuity. Many related activities like Capacity Planning, Performance Analysis, Software Distribution, Availability Monitoring, and others are also performed by this group.

The incumbent will report to the Data Backup and Restore Team lead.
Information Officer, Systems Engineering